Elvéra Shipping Policy

At Elvéra, we carefully prepare every order before sending it on its way. Below you'll find everything you need to know about our shipping and delivery times.

Order Processing

Orders are typically processed and shipped within 2–3 working days after your order is placed.

Please note that working days are Monday through Friday and do not include weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking information when tracking is available.

Delivery Times

After your order has been shipped, delivery typically takes approximately 6–10 working days.

Estimated timeline:

Order placed → 2–3 working days processing → 6–10 working days delivery

Please keep in mind that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, we will provide tracking information when available.

Tracking updates may take some time to appear after your package has been dispatched.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at theelverastore@gmail.com with your order number.

We'll be happy to help you check the status of your shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once your order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number and any relevant photographs or tracking information.

We'll review the situation and work with you to determine the appropriate solution.

International Orders

For international orders, delivery times may vary depending on the destination and customs procedures.

Customers may be responsible for any applicable customs duties, taxes, or fees imposed by their country.

Contact Us

If you have any questions about your order or shipping, please contact:

Elvéra
Email: support@elveraloft.com

We're always happy to help.