Elvéra Return & Refund Policy

At Elvéra, we want you to feel confident when shopping with us. If your order arrives damaged, defective, or you simply need to return an eligible item, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging, where applicable
• Not have been damaged, marked, written in, or altered after delivery
• Include your order details so we can identify your purchase

Items that do not meet these conditions may not be eligible for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the damage or incorrect item

We'll review your request and, where appropriate, arrange a replacement or refund.

How to Request a Return

To request a return, please contact us at theelverastore@gmail.com with your order number and the reason for your return.

If your return is approved, we'll provide you with the return instructions and return address.

Please do not send an item back without contacting us first, as we may be unable to process an unapproved return.

Return Shipping

If you are returning an item because you changed your mind or no longer want it, the cost of return shipping is the customer's responsibility unless otherwise required by applicable law.

If your item arrived damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us. Depending on availability, we may offer a replacement or another appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including items that have been used, damaged after delivery, or personalised specifically for the customer.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

If the order has already shipped, you may need to follow our return process.

Your Consumer Rights

Nothing in this policy is intended to limit or remove any rights you may have under applicable consumer protection laws.

Where applicable law provides you with rights that are more favourable than those described in this policy, those legal rights will apply.

Contact Us

If you have any questions about returns or refunds, please contact us:

Elvéra
Email: theelverastore@gmail.com

We're happy to help.